We try to make your experience with us as seamless as possible, and truly value your opinions on where we can improve our service to customers. But as with anything, occasionally things can go wrong.
Telling us about it gives us the chance to fix things for you and make improvements to our processes.
If you’d like to provide any feedback on your recent experience, please email us at hello@arkmortgages.co.uk. Your contact details will help us get hold of you if we need to discuss your feedback, especially if we need more information. We ask that you don’t include any sensitive information such as security details.
If you have an enquiry or application in progress and need urgent assistance or extra support, please email us at hello@arkmortgages.co.uk.
Remember to include your contact number so we can get back to you by phone, as we may need more information. We’ll be in touch within 4 business hours to help resolve your questions or concerns. For your security, please don’t include any sensitive information in your email.
Complaints
If you wish to register a complaint, please Tell us. we take all complaints seriously and work hard to resolve them as soon as possible.
if you woul dlike to register a complaint, you can do so in following ways:
In writing: Ark Mortgages LTD, Imperial Chambers, Office 320, 10-17 Sevenways Parade, Woodford Avenue, Gants Hill, IG2 6JX. –
By email: hello@arkmortgages.co.uk
By phone: 020 3745 1423.